Executive - Customer Care - BPO Shashwath Solution

1.0 - 3.0 years

1 - 3 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Role Responsibilities: Handle customer queries via voice, chat, and email in a 24/7 environment Use internal systems effectively to resolve service issues and escalate complex concerns Attend training sessions to stay updated on tools, processes, and client expectations Adhere to contact center policies, SLAs, and quality standards Key Deliverables: Provide accurate and timely support to customers across global regions Maintain high CSAT scores through professional communication and service resolution Contribute to team performance with strong process orientation and reliability Utilize GDS (Amadeus) knowledge to support travel-related inquiries effectively

Posted 4 months ago

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Executive - Customer Care - BPO Shashwath Solution

1.0 - 3.0 years

1 - 4 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Role Responsibilities: Handle customer queries and resolve complaints via voice, chat, or email Use CRM tools and computer applications for efficient query resolution Attend training to enhance client satisfaction and product knowledge Follow process guidelines and escalate issues as needed Key Deliverables: Consistent customer satisfaction across contact channels Accurate usage of GDS Amadeus and internal tools Completion of training and adherence to shift schedules Timely issue resolution and process documentation

Posted 4 months ago

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Executive - Customer Support - International Voice Process Shashwath Solution

0.0 - 1.0 years

0 - 1 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Role Responsibilities: Manage customer queries via voice, chat, and email channels Follow processes and escalate unresolved issues appropriately Attend training to enhance service knowledge and skills Maintain adherence to 24/7 shift operations and company policies Key Deliverables: Timely and effective resolution of customer concerns Accurate use of CRM and support tools Enhanced customer satisfaction metrics Continuous upskilling through GDS (Amadeus) training

Posted 4 months ago

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