Gate Manager

Job Title:

Location:

Position Type:

Job Overview:

The Gate Manager is responsible for overseeing the guest entry process at the club/lounge, ensuring that all patrons are checked in smoothly, safely, and in accordance with the club's policies. This role requires excellent customer service skills, a strong presence, and the ability to manage large groups of people efficiently while maintaining a welcoming and safe environment. The Gate Manager will work closely with security, bar staff, and event coordinators to create a seamless experience for both staff and guests.

Key Responsibilities:

1. Guest Entry Management:

• Oversee and manage the entry of guests into the club/lounge.
• Ensure that all patrons adhere to the club's dress code, ID verification, and age restrictions.
• Coordinate with security to handle any issues related to guest behavior or entry disputes.
• Maintain a welcoming atmosphere while enforcing the club's policies.

2. Customer Service:

• Provide excellent customer service to guests at the entrance, addressing any concerns or inquiries.
• Handle VIP guest lists and reservations, ensuring smooth and priority access for reserved guests.
• Resolve guest complaints or issues related to entry, offering solutions and escalating when necessary.

3. Staff Coordination:

• Work closely with security personnel, doormen, and other staff to ensure a smooth and safe entry process.
• Provide guidance and training to entry staff on policies, procedures, and customer service expectations.
• Assist with managing crowd control during peak times or events.

4. Event Coordination:

• Collaborate with event planners to accommodate guest lists and special event access.
• Ensure that event-related guests are processed efficiently while adhering to club policies.
• Monitor guest flow during high-traffic events to ensure safety and prevent bottlenecks.

5. Security and Safety:

• Conduct brief security checks, ensuring that all guests adhere to safety protocols (e.g., no prohibited items).
• Report any suspicious or disruptive behavior to the security team immediately.
• Ensure the overall safety and comfort of guests as they enter the venue.

6. Administrative and Reporting:

• Maintain accurate records of guest lists, VIP reservations, and any incidents that occur at the gate.
• Report any security or operational issues to upper management.
• Assist with other administrative tasks related to guest services as required.

Qualifications:

• Experience:

  Minimum 0.5-1 year in a customer-facing role, preferably in a hospitality, nightclub, or event management environment.

• Skills:

• Strong interpersonal and communication skills.
• Ability to manage and resolve conflicts effectively.
• Strong attention to detail and organizational skills.
• Ability to remain calm under pressure, especially during high-traffic hours or events.
• Knowledge of local laws regarding alcohol, age restrictions, and safety regulations.

• Physical Requirements:

  Must be able to stand for long periods and handle physical tasks related to the role (e.g., managing crowd flow).

• Flexibility:

  Must be willing to work nights, weekends, and holidays, as the nature of the industry requires flexibility.

Preferred Qualifications:

• Experience in managing a team or supervising staff.
• Knowledge of the club/lounge's local customer base and popular nightlife trends.

What We Offer:

• Competitive salary
• Opportunity to work in a dynamic and fast-paced environment.
• Opportunities for career growth and development within the company.

Note

• 6 days working.
• Rotational shift job.

To Apply:

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