Functional Support Consultant

Why You Should Join STAEDEAN: Welcome to the vibrant community of STAEDEANs, where each member plays a vital role in transforming companies with intelligent solutions. At STAEDEAN, we embrace the spirit of innovation, collaboration, and excellence. Joining us means becoming part of a team that drives our vision to make a lasting impact with intuitive solutions. Here, we tackle challenges together, celebrate successes, and continuously push the boundaries to make a profound and sustainable impact on our customers, partners, and the world.

About Us

Our mission is simple: we want to help our customers solve complex business matters using easy digital solutions. We have passionate and technologically savvy people working here, we’re proud of the awards we have received, but the trust we get every day from our 2000+ customers means more than anything!

Our growth and success are driven by the passion and dedication of everyone in the organization. We have expanded into an international team with offices in the Netherlands, India, and Italy, and a presence in the United States and Australia. Our motivated team members are the driving force behind our success.

What You'll Do:

We are looking for a seasoned and talented D365 F&SCM Functional Support Consultant, Responsible for the support of our STAEDEAN Rental Management solution in combination with Microsoft Dynamics AX/D365 F&O&SCM. Responsible for delivering partner enablement and support experience to our Dynamics Partners and Customers. Work with product development and services team and manage the full process ranging from guiding change requests and product defects to solutions. Design D365 F&SCM solutions aligned with business requirements and best practices.

• Serve as the primary contact for customers and partners regarding support requests on STAEDEAN solutions for Microsoft Dynamics AX/D365 F&O & SCM.
• Analyse, investigate, and prioritize support requests, providing effective solutions to partners and customers worldwide.
• Assist the support team with the analysis of incoming support requests.
• Assist STAEDEAN’s development team in resolving incidents and delivering software fixes and product improvements through testing and collaboration.
• Support STAEDEAN’s developers with change requests and software testing activities.
• Ensure proactive and professional communication, both verbal and written, in response to support requests.
• Maintain a high level of professionalism, empathy, and business acumen while managing multiple customer interactions simultaneously.
• Contribute to and maintain STAEDEAN’s internal knowledge base repository.
• Continuously learn and stay up to date with advanced solutions on Microsoft Dynamics AX/D365 F&O & SCM.

What You Need to Be Successful:

• Minimum 5+ years’ experience in implementation of Microsoft Dynamics AX/D365 F&O&SCM.
• Experience in Integrations.
• Base functional knowledge of standard Microsoft Dynamics AX/D365 F&O&SCM functions (T&L and Project accounting), postings, roles and permissions, workflows, batch jobs.
• Proven experience in creating Functional Design Documents (FDDs) that translate business requirements into clear, structured specifications for technical teams.
• Excellent communication and presentation skills in English.
• Analytical skills to analyse support requests.
• Detail-oriented with the ability to work efficiently and accurately.
• Self-starter that can operate individually and is also a great team player.
• Willingness to continuously improve & develop yourself, and the team.
• Certifications for Microsoft Dynamics AX/D365 F&O&SCM (MB-300 / MB-310 / MB-330).
• Basic understanding of technical environment that Microsoft Dynamics AX/D365 F&O&SCM uses.
• Rental industry background is preferred.
• Continuous Learning: Stay current with industry trends through ongoing training and development.
• Positive Mindset: Approach challenges with a proactive, solution-oriented attitude that fosters teamwork.
• Communication & Collaboration: Engage effectively with stakeholders and cross-functional teams to support customer success.
• Analytical & Problem Solving: Identify needs, risks, and deliver practical solutions that enhance customer experience and loyalty.

By joining STAEDEAN, you will:

• Be Part of a Dynamic Community: Our supportive and vibrant environment ensures your contributions truly matter. You'll work with passionate professionals who are dedicated to making a difference.
• Drive Innovation and Excellence: As a STAEDEAN, you’ll be at the forefront of innovation, developing solutions that transform industries and drive sustainable impact.
• Grow and Thrive: We are committed to fostering a culture of continuous improvement and shared success. Whether you're an experienced professional or just starting your career, you'll find ample opportunities to develop your skills, take on new challenges, and grow.
• Make a Meaningful Impact: Your work at STAEDEAN will have a real impact on our customers, partners, and the world. Together, we strive to achieve extraordinary things, pushing the boundaries to create a better future.