Functional Consultant - Microsoft Dynamics 365

Job Description

Job Title: Business Central Functional Consultant Support Services Job Summary: We are seeking a skilled Microsoft Dynamics 365 Business Central Functional Consultant to join our support services team. The ideal candidate will be responsible for troubleshooting, supporting, and optimizing Business Central implementations for clients across various industries. This role involves handling user queries, resolving system issues, and working closely with technical teams to ensure smooth system operations. Key Responsibilities: 1. Support & Troubleshooting: Provide functional support for Business Central users by troubleshooting issues and identifying resolutions. Analyze system errors and escalate technical problems to the development team when necessary. Perform root cause analysis for recurring issues and suggest long-term solutions. Assist with system upgrades, patches, and maintenance. 2. User Training & Documentation: Conduct user training sessions to enhance client knowledge of Business Central functionality. Create and maintain system documentation, including user manuals and FAQs. Provide best practices guidance to clients for optimal system usage. 3. Configuration & Customization Support: Assist in configuring Business Central to align with business processes. Collaborate with clients to define functional requirements for enhancements. Work with the technical team to support customizations and integrations. Gather feedback and suggest system improvements to enhance efficiency. Stay updated with the latest Business Central features and updates. Qualifications & Skills: Experience: 4+ years as a Business Central Functional Consultant (support experience preferred). Education: Bachelor's degree in Business, IT, or related field. Technical Knowledge: Strong understanding of Business Central modules (Finance, Sales, Purchasing, Inventory, etc.). Problem-Solving: Excellent analytical and troubleshooting skills. Communication: Strong verbal and written communication skills to interact with clients and internal teams. Certifications (Preferred): Microsoft Dynamics 365 Business Central Functional Consultant Associate.