Front Office Receptionist cum Telemarketing Executive

Job Description

Location: Vile Parle West, Mumbai Organization: Highly Reputed & Leading Eye Hospital Employment Type: Full-time Gender Preference: Female Candidates Only Job Summary: We are seeking a Front Office Receptionist cum Telemarketing Executive to be the first point of contact for our highly reputed eye hospital. The ideal candidate should have prior experience in customer service, excellent communication skills, and a friendly demeanor with a strong sense of empathy to cater to the needs of our patients. Key Responsibilities: Front Desk Management: Greet and assist patients with inquiries and appointment scheduling. Handle patient registrations and maintain accurate records. Coordinate with doctors and staff for smooth clinic operations. Manage the reception area to ensure a welcoming environment. Telemarketing & Patient Engagement: Follow up with patients for appointments, check-ups, and consultations. Educate potential patients about hospital services and encourage bookings. Maintain a database of patients and handle outbound calls for service reminders. Customer Service & Communication: Address patient queries in a professional and courteous manner. Ensure patient satisfaction through excellent service and assistance. Manage incoming calls and provide relevant information to callers. Administrative Support: Maintain and update appointment schedules. Handle billing queries and assist in basic documentation. Support the team in any other administrative tasks as required. Requirements: Prior experience in customer service, front desk management, or telemarketing. Excellent verbal and written communication skills in English, Hindi, and Marathi (preferred). Friendly, people-oriented personality with a strong sense of empathy. Ability to handle multiple tasks efficiently and work in a fast-paced environment. Basic computer knowledge (MS Office, scheduling software, and hospital database management). Work Schedule & Compensation: Timings: As per the clinics operational hours. Salary: Industry standard, commensurate with experience. If you are a dedicated professional who enjoys interacting with people and providing excellent service, we invite you to apply for this role.