Job Description

Concierges are often the first point of contact for guests and an organization. They are expected to have a customer service focus, and to make guests feel welcome while maintaining company culture. A restaurant concierge's job is to provide guests with information and services. Front desk : Managing the front desk, ensuring building security, and assisting with daily operations Reservations : Making reservations for dining and special events and allocate accordingly Recommendations : Providing recommendations for activities and places to go Local information : Recommending local attractions, shopping and entertainment Special services : Arranging special setups and special celebration services for guests Business services : Providing or arranging general business services for guests Customer requests : Managing customer requests for service, housekeeping and maintenance Complaints : Handling complaints professionally and ensuring a high level of service Display: Prepare and display beverage and snack options for guests in the lobby