Front Office Manager

Job Description

Oversee all front office operations, including reception, guest check-in/check-out, and concierge services. Supervise and train front desk staff, ensuring high service standards are maintained. Handle guest complaints and requests promptly and professionally. Ensure smooth coordination between front office, housekeeping, and other departments. Monitor room availability, rates, and reservations in the property management system. Prepare shift schedules, manage staffing levels, and oversee daily handovers. Generate reports related to occupancy, revenue, and guest feedback. Ensure compliance with hotel policies, SOPs, and safety regulations. Promote upselling of rooms and services to maximize revenue. Job Types: Full-time, Permanent Pay: From ₹18,000.00 per month Benefits: Food provided Schedule: Rotational shift Ability to commute/relocate: Calangute, Goa: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Experience: front office: 5 years (Preferred) Language: English (Preferred) Work Location: In person