Front Office Executive

Job Description

Must engage with hotel guests and ensure their comfort and pleasant stay. Responsibilities: inverory added Guest Service: Ensure that all guests receive a warm and personalized welcome. Check-in/Check-out: Efficiently handle guest check-in and check-out processes. Reservations: Manage room reservations and ensure accurate and timely confirmation. Front Desk Operations: Oversee the daily operations of the front desk, including shift scheduling, training, and performance management. Customer Satisfaction: Monitor guest satisfaction levels and address any complaints or concerns promptly. Team Management: Lead and motivate a team of front office staff to provide excellent service. Problem Solving: Resolve guest issues and complaints in a professional and timely manner. Training and Development: Provide training and development opportunities for front office staff