FRONT OFFICE EXECUTIVE

Job Description

To receive the customer with a pleasant smile and wish them. To attend telephone calls politely and precisely adhering to telephonic etiquettes. To perceive if the client is a new client or an old client (Already registered). To get the information about purpose of visit and guide them to the concerned Consultant & department. To collect the reference letters if any and shall duly informed to marketing team. To make an entry of the referred doctors name and address in the computer. To make a note on the form and in the computer if the doctor referred was the primary consultant or a reference letter from other sources. To handover the client folder to the concerned OPD. To capture the source of awareness of the customer To guide the visitors to the concerned room / departments. To answer various queries of the customer To prepare the Daily statistics report To adhere to the safety norms of hospital and to follow both customer / staff safety.