Front Office Executive (Receptionist)

Position Summary

The Front Office Executive is responsible for delivering exceptional guest service at the reception desk. This role handles guest check-in/check-out, manages reservations, responds to guest inquiries, coordinates with internal departments, and ensures a smooth and welcoming experience for all guests.

Key ResponsibilitiesGuest Check-in / Check-out

• Greet guests warmly and complete the check-in/check-out procedures efficiently.
• Verify guest details, room preferences, payment methods, and registration cards.
• Issue room keys and provide orientation regarding hotel services and facilities.
• Ensure accurate and timely processing of guest bills, payments, and folios.

Guest Service & Communication

• Provide information on hotel amenities, dining, local attractions, and transportation.
• Handle guest requests, questions, and concerns with courtesy and professionalism.
• Coordinate with Housekeeping, Engineering, and F&B to ensure guest needs are fulfilled.
• Manage special guests, VIPs, early arrivals, and late departures as per standards.

Front Desk Operations

• Manage reservations, room allocation, and room readiness status.
• Monitor guest profiles, preferences, and loyalty membership details.
• Maintain an organized, clean, and guest-ready front desk area.
• Handle telephone calls, emails, and messages using proper etiquette.

Financial Responsibilities

• Balance cash float at the beginning and end of each shift.
• Process payments, deposits, refunds, and billing queries accurately.
• Follow credit policies and maintain compliance with financial SOPs.

Reporting & Coordination

• Document guest incidents, feedback, and operational updates.
• Report maintenance issues and safety concerns promptly.
• Support night audit operations when required.
• Ensure adherence to hotel SOPs, grooming standards, and safety guidelines.

Qualifications & Requirements

• Diploma or degree in hospitality or related field (preferred).
• 1–2 years of front office or guest service experience in hotels.
• Strong communication and interpersonal skills.
• Proficiency in PMS software (Opera, IDS, or similar) is an added advantage.
• Good grooming, courteous behavior, and a guest-centric mindset.
• Ability to work shifts, weekends, and holidays.

Job Type: Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Goa, Goa: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current salary?
• What is your expected salary?
• What is your Notice Period?

Experience:

• Front Office: 5 years (Required)

Work Location: In person