Front Office Executive

Job Description

MALE CANDIDATES PREFERRED Guest Reception: Greet guests warmly upon arrival, register them by verifying identification and processing necessary paperwork. Check-in/Check-out: Efficiently handle guest check-in and check-out procedures, including assigning rooms, collecting payment, and providing room keys. Reservation Management: Take and manage guest reservations via phone, email, and online booking systems, ensuring accurate room availability and guest details. Guest Inquiries: Answer guest questions regarding hotel services, amenities, local attractions, directions, and policies. Problem Resolution: Address guest concerns promptly and professionally, seeking assistance from management when needed to resolve issues. Information Provision: Provide guests with relevant information about hotel facilities, operating hours, and local area attractions. Cash Handling: Accurately handle cash transactions, process credit card payments, and balance cash drawers. Administrative Tasks: Maintain accurate guest records, update room status, and log relevant information into the property management system. Communication: Effectively communicate with guests, other departments within the hotel, and management. Required Skills: Excellent customer service skills with a focus on hospitality and guest satisfaction Strong communication and interpersonal skills to interact with diverse guests Detail-oriented with the ability to maintain accurate records and handle multiple tasks simultaneously Proficiency in using computer systems for reservation management and guest information Ability to work flexible hours, including weekends and holidays