Front Office Executive

Job Description

Greet guests upon arrival, check-in, and provide necessary documentation. Manage guest requests and complaints efficiently. Handle incoming calls, respond to queries, and direct them to relevant departments. Maintain accurate records of guest interactions using EPABX system. Ensure smooth functioning of reception area by coordinating with other departments. Strong communication skills for effective guest handling and relations. Proficiency in telephone handling, including making outgoing calls and taking messages. Ability to work independently with minimal supervision while maintaining high levels of customer satisfaction.