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GEM Hospital and Research centre
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Front Office Executive

Front Office Executive

GEM Hospital and Research centre

0 - 4 years

2 - 3 Lacs

chennai

Posted:-1 days ago| Platform:

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Skills Required

front office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Greet and assist patients/visitors at the reception.
Handle patient registration and update records in the hospital system.
Schedule and manage doctor appointments and follow-ups.
Answer phone calls and respond to patient inquiries politely.
Guide patients to departments, labs, billing, and other services.
Generate invoices and collect payments (cash/card/UPI).
Coordinate with doctors, nurses, and other departments for smooth workflow.
Manage patient waiting area and ensure efficient patient flow.
Maintain front office documents, files, and daily reports.
Ensure patient confidentiality and high-quality customer service.
Handle patient complaints or escalate them to the supervisor when required.

Requirements

Any graduate (Hospital/Healthcare experience preferred).
0 - 4years of front office or customer service experience.
Good communication skills (English + local language).
Computer knowledge (MS Office, hospital management software).
Pleasant personality, problem-solving attitude, and ability to multitask.
Willingness to work in rotational shifts if required.

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GEM Hospital and Research centre

Healthcare

Bhuj

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Front Office Executive