Front Office Executive

Job Description

Job Title: Front Desk Executive Location: Gurugram, Haryana Job Type: Full-time Reports to: School Administrator Job Summary: The Front Desk Executive serves as the first point of contact for students, parents, instructors, and visitors. This role is essential for creating a welcoming and organized environment at the music school. The ideal candidate will have excellent communication skills, a warm and friendly demeanor, and the ability to manage administrative tasks efficiently. Key Responsibilities: Greet and assist students, parents, and visitors in a professional and friendly manner. Answer incoming calls and respond to inquiries regarding classes, schedules, instructors, and fees. Schedule and confirm music lessons, classes, and appointments using the schools booking system. Maintain an organized front desk area and ensure all information is up to date. Handle student registrations, renewals, and maintain accurate student records. Collect and process tuition payments, issue receipts, and track accounts. Coordinate with music instructors regarding class timings, room assignments, and student needs. Communicate school updates, events, and policies to students and parents. Assist with organizing and promoting recitals, workshops, and school events. Ensure compliance with school policies, including safety and attendance protocols. Qualifications: High school diploma or equivalent; additional certification in office management or customer service is a plus. Previous experience in a receptionist, administrative, or customer service role (experience in an educational or arts environment is a bonus). Excellent verbal and written communication skills. Proficiency in MS Office (Word, Excel) and comfort with using scheduling software. Strong organizational skills and attention to detail. Friendly, professional demeanor with a passion for the arts or music. Preferred Qualities: Passion for music or familiarity with musical instruments and education. Bilingual abilities (depending on the community served). Ability to multitask and remain calm under pressure. Working Hours: Mon-Sun 11:00am-8:00pm, Tue-Weekly off Compensation: Per skills & experience.