Front Office Executive

Position:

1. Role Overview

The Front Desk Executive will be the first point of contact for parents, visitors, and stakeholders. The role requires excellent communication skills, a pleasant demeanour, and the ability to manage front-office operations efficiently while maintaining confidentiality and professionalism at all times.

2. Key Responsibilities

A. Front Office Management

• Greet and assist parents, students, visitors, and vendors in a courteous and professional manner.
  
• Manage the front desk operations, including telephone calls, walk-ins, and enquiry handling.
  
• Maintain the visitor logbook and ensure proper ID verification and gate pass issuance.
  
• Direct visitors to the appropriate departments/staff members.
  

B. Communication & Coordination

• Handle inbound and outbound calls, emails, and basic school communication.
  
• Coordinate with academic and non-academic teams for scheduling meetings, PTMs, and appointments with the Principal/Management.
  
• Share accurate information about school processes, admission procedures, and essential updates.
  

C. Administration Support

• Support daily administrative tasks such as filing, documentation, photocopying, and maintaining office supplies.
  
• Assist in managing student attendance records (if required).
  
• Help the Admission Counselor with enquiries during peak admission seasons.
  

D. Record Management

• Maintain updated records of visitor entries, parent communications, and front-office documentation.
  
• Ensure data accuracy and confidentiality while handling sensitive information.
  

E. Event & School Support

• Provide administrative support for school events, celebrations, and meetings.
  
• Coordinate logistics for visitors, resource persons, and parent meetings.
  

3. Skills & Competencies Required

• Excellent verbal and written communication skills (English and Hindi).
  
• Strong interpersonal and customer service abilities.
  
• Proficient in MS Office (Word, Excel, Outlook) and basic computer operations.
  
• Ability to multitask, prioritize, and manage time effectively.
  
• Presentable, polite, and confident personality.
  
• High level of integrity, confidentiality, and professionalism.
  

4. Qualifications & Experience

• Graduate in any discipline (preferred: Hospitality, Administration, or related fields).
  
• 13 years of experience in front office operations; school experience preferred but not mandatory.
  
• Familiarity with school ERP systems (e.g., Entab) will be an added advantage.