Front Office Executive

Job Description

· Receive and provide general hospitality and support to the customers / visitors / guest at the showroom & greet the customer pleasantly and politely. · Responsible for attending to a visitor or customer present physically at Arrange welcome drinks & provide information about the services and products at the showroom before handing over the customer to assigned sales person / authorized person. · Provide proper space to the customer to keep his / her belongings. If he/she is caring any luggage / other materials. · Adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation. Before Sales · Understand and analyze the Customer needs & hand over the customer to sales team. · Guide the customer to the assigned sales man, before handover, check with salesman, whether he / she is ready or not. · Daily walk – in customers enquired products & status. · Coordinate with sales teams & update data of attended customers. · Ensure Comfort the customer, if no sales person is available · Provide proper sitting. · Provide them refreshments. · Allow the customer to see the products by their own. · Give all relevant product details to customer Time of Sale · Ensure the sales person attend the customer at their best. · Inform the sales manager, if any unattended customer is found. · If any guest / visitor Enters, guide them to the concerned dept. / persons, inform the concerned person before the appointment. After Sale · Ensure the customer is satisfied with services. · Ensure to customer clarity with products selected. · Ensure to collect the customers full details with feedback. · Collect customer data - name and address with customer needs. · Collect feedback from salesman after customer's visit. · Handover the data to sales promotion coordinator / sales manager / customer care executive. · Coordinate & maintain customers and visitors register walk in customers & visitors register. Organization core values Establish inside and outside organization core values as below; · Relationship for Life · Customer Service and Satisfaction · Futuristic & Innovative · Teamwork for excellence · Responsible & Result Oriented · Win-Win Cooperation 1. EDUCATION AND EXPERIENCE · High school degree/bachelor’s degree in Administration or related field. · Proven administration or assistant experience · Knowledge of office management systems and procedures. 2. SKILLS / BEHAVIORAL COMPETENCIES Excellent time management skills and the ability to multi-task and prioritize work Attention to detail and problem solving skills Good communications skills Good interpersonal skills Ability to handle pressure Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Schedule: Day shift Ability to commute/relocate: Kanhangad, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Language: English (Preferred) Work Location: In person