Front Office Associate

Job Description

A Front Office Associate's job involves managing the front desk or reception area, acting as the first point of contact for guests and visitors . They handle check-ins, check-outs, reservations, and general inquiries, ensuring smooth operations and a positive guest experience. Key Responsibilities: Guest Interaction: Greeting and assisting guests, managing check-ins and check-outs, and addressing their needs and concerns. Reservation Management: Handling reservations, making changes, and managing room availability. Administrative Tasks: Maintaining accurate records, processing payments, and managing communication channels. Customer Service: Providing excellent customer service, answering questions, and resolving issues. Communication and Coordination: Coordinating with other departments (e.g., housekeeping, maintenance) to ensure a seamless guest experience. Front Desk Operations: Maintaining a clean and organized front desk area and ensuring efficient workflow. Problem Solving: Addressing guest complaints and resolving issues promptly. Role & responsibilities Preferred candidate profile