Front Office Assistant

Front Office Executive – Paradisa Nature Resort, Idukki

Job Title: Front Office Executive

Location: Paradisa Nature Resort, Idukki, Kerala

Job Type: Full-Time

Salary: 16000

Schedule: Rotational shift

About Paradisa Nature Resort

Paradisa Nature Resort is a boutique hill resort known for its peaceful environment, traditional architecture, and warm hospitality. We are looking for a professional and guest-focused Front Office Executive to be the welcoming face of our resort and help create memorable guest experiences.

Position Overview

The Front Office Executive will be responsible for managing guest check-ins and check-outs, handling reservations, providing information, and ensuring smooth communication between guests and various departments. The ideal candidate has strong communication skills, a pleasant personality, and a service-oriented mindset.

Key Responsibilities

Greet guests warmly and assist with check-in and check-out procedures

Manage reservations via phone, email, and online booking platforms

Maintain guest records and update reservation systems accurately

Provide information about the resort, amenities, and local attractions

Handle guest requests, inquiries, and complaints professionally

Coordinate with housekeeping, F&B, and other departments to ensure excellent service

Process payments, maintain cash handling accuracy, and issue receipts/invoices

Assist in administrative tasks such as documentation, reports, and daily logs

Ensure the front desk area is clean, presentable, and well-organized

Uphold resort standards of hospitality and guest satisfaction

Requirements

Previous experience in front office, reception, or customer service (hotel/resort experience preferred)

Excellent communication skills in English (Malayalam and Hindi are a plus)

Pleasant, professional, and confident personality

Basic computer knowledge and familiarity with reservation/booking systems

Strong problem-solving and multitasking abilities

Ability to work flexible schedules, including weekends and holidays

Reliability, punctuality, and a guest-first attitude

Benefits

Competitive salary

Accommodation will be provided if needed

Meals during duty hours (if applicable)

Training and growth opportunities

Supportive work environment in a beautiful natural setting

How to Apply

Please apply through Indeed or send your resume to:

admin@punnamada.com

Job Type: Full-time

Pay: ₹16,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Paid time off
• Provident Fund

Work Location: In person