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Concept Hospitality
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Front Office Assistant

Front Office Assistant

Concept Hospitality

0 years

0 Lacs

bhopal madhya pradesh india

Posted:15 hours ago| Platform:

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Skills Required

management marketing service communication scheduling software certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Concept Hospitality is one of India's leading hotel management companies, managing renowned brands such as The Fern Hotels & Resorts and The Fern Residency. With decades of experience in the hospitality industry, the company specializes in technical services, pre-opening, and successful hotel operations. Known for its strong marketing presence and extensive reach, Concept Hospitality prioritizes guest needs, feedback, and satisfaction to ensure exceptional service. Its offerings range from premium luxury accommodations in the 5-star category to mid-tier services in the 3 to 4-star range, all with a focus on environmental sustainability.

Role Description

This is a full-time, on-site role for a Front Office Assistant, located in Bhopal. The Front Office Assistant will be responsible for welcoming guests and managing front desk operations, including handling reservations, responding to inquiries, and providing excellent customer service. The role also entails managing administrative tasks, maintaining records, and ensuring smooth communication within the team and with clients.

Qualifications

Strong interpersonal skills and professional phone etiquette
Proficiency in appointment scheduling and calendar management
Experience with administrative assistance and clerical tasks
Ability to deliver high-quality customer service and ensure client satisfaction
Proficiency in using office software and communication tools
A positive attitude, attention to detail, and organizational skills
Prior experience in the hospitality industry is an advantage
High school diploma or equivalent; additional certifications in hospitality are a plus

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Concept Hospitality

Hospitality

Mumbai

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Front Office Assistant