Front Office Assistant

As a Front Office Executive, your role will involve ensuring smooth guest check-ins and check-outs, maintaining high guest satisfaction levels, and supporting all front desk operations with professionalism and efficiency. Your responsibilities will include: - Handling guest check-ins, check-outs, reservations, and room assignments using IDS Software. - Greeting guests warmly, assisting with inquiries, and ensuring exceptional service throughout their stay. - Coordinating with housekeeping and other departments to ensure a seamless guest experience. - Managing guest complaints and feedback promptly and effectively. - Handling telephone calls, emails, and correspondence efficiently. - Preparing daily reports and assisting in night audit if required. - Maintaining the lobby area's appearance and upholding hotel service standards. - Supporting the Front Office Manager in daily operations and training of new staff when necessary. Qualifications required for this role are: - Minimum 2 years of experience in front office operations at a hotel. - Proficiency in IDS Software (Front Office Module). - Excellent communication and interpersonal skills. - Pleasant personality with a strong customer service orientation. - Ability to multitask, remain calm under pressure, and handle guest concerns efficiently. - Flexibility to work in shifts, including weekends and holidays. The company follows a full-time work type at the in-person work location.,