Front Offce Executive

Job Description

The Soft Services Executive is responsible for overseeing and managing all soft services within the building to ensure a high level of cleanliness, security, and a pleasant environment for occupants and visitors. This includes managing janitorial services, security, waste management, landscaping, pest control, and other non-technical services. Key Responsibilities: Facility Management: Supervise the daily operations of all soft services including cleaning, security, waste management, and landscaping. Ensure compliance with health, safety, and environmental regulations. Manage vendor contracts and coordinate with external service providers for maintenance and repair activities. Operational Excellence: Monitor and assess the quality of services provided to ensure they meet the expected standards. Implement standard operating procedures (SOPs) for all soft services. Conduct regular audits and inspections of facilities. Address and resolve any issues or complaints related to soft services promptly. Budget and Cost Management: Assist in budget preparation and control expenses related to soft services. Ensure cost-effectiveness and efficient use of resources. Monitor and report on expenditure and cost savings. Staff Supervision and Training: Supervise soft services staff including cleaners, security personnel, and other support staff. Conduct training sessions to ensure high standards of service and compliance with safety regulations. Perform staff performance evaluations and provide feedback for improvement. Customer Service: Maintain good relations with building occupants and address their needs and concerns. Implement initiatives to enhance occupant experience and satisfaction. Sustainability Initiatives: Promote and implement sustainable practices in line with company policies. Manage waste reduction and recycling programs. Ensure responsible use of cleaning agents and materials to minimize environmental impact. Reporting and Documentation: Maintain accurate records of soft services operations including logs, reports, and checklists. Prepare periodic reports on service performance, issues, and resolutions. Continuous Improvement: Stay updated with industry trends and best practices in facilities management. Identify opportunities for improvement and implement innovative solutions. Qualifications: Bachelor s degree in Facilities Management, Hospitality Management, or a related field (preferred). 3-5 years of experience in facilities management or soft services roles. Strong leadership and supervisory skills. Excellent communication and interpersonal skills. Proficiency in using computer software and systems related to facilities management. Ability to multitask and manage time effectively. Detail-oriented with strong organizational skills. Knowledge of health, safety, and environmental regulations. Working Conditions: May require some evening or weekend work to respond to emergencies or oversee events. Primarily based on-site within the building premises. Physical capability to conduct inspections and oversee manual tasks as required.