Front Desk Receptionist

Front Desk Roles and Responsibilities in an Immigration Company1. Client Reception and Customer Service

• Greet clients and visitors warmly and professionally.
• Handle walk-in inquiries and provide general information about immigration services, visa categories, and company processes.
• Direct clients to the appropriate consultant or department.
• Ensure a welcoming and organized reception area.

2. Communication and Coordination

• Answer incoming calls, emails, and online inquiries; record messages accurately.
• Respond promptly to client queries or route them to the right personnel.
• Coordinate appointments and schedule meetings between clients and immigration consultants.
• Maintain effective communication between clients, consultants, and management.

3. Documentation and Record Management

• Collect and verify client documents as per the checklist provided by immigration consultants.
• Maintain proper filing systems for client applications, forms, and other records.
• Ensure confidentiality and compliance with data protection policies.
• Update client information in CRM or database systems.

4. Administrative Support

• Manage daily office operations such as stationery, courier, and visitor logs.
• Assist consultants with photocopying, scanning, and printing of client documents.
• Monitor office supplies and coordinate procurement when necessary.
• Support management with administrative tasks and basic reporting.

5. Appointment and Calendar Management

• Schedule client consultations and follow up on confirmed or missed appointments.
• Send reminders or confirmations via phone, email, or WhatsApp.
• Maintain the appointment calendar to avoid overlaps or missed meetings.

6. Payment and Billing Assistance

• Support the accounts team by collecting payments and issuing receipts (if authorized).
• Keep a record of client transactions and forward details to the finance department.
• Inform clients about payment policies or installment plans when applicable.

7. Customer Relationship Management

• Follow up with clients for feedback after consultations or visa submissions.
• Maintain a polite and professional attitude in all interactions.
• Help build a positive reputation for the company through excellent client service.

8. Compliance and Confidentiality

• Ensure that all client interactions and records adhere to immigration compliance and privacy standards.
• Handle sensitive information with discretion and professionalism.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person