Front Desk Receptionist

Role Overview

The Front Desk Receptionist is the first point of contact for guests and visitors. The role involves handling inquiries, managing check-ins and check-outs (for hotels), maintaining records, coordinating with internal departments, and ensuring a smooth, welcoming experience for all guests.

Key Responsibilities1. Guest/Visitor Handling

• Greet guests/visitors warmly and provide excellent customer service.
• Answer inquiries in person, via phone, email, or messages.
• Guide guests to appropriate departments or individuals.

2. Front Desk Operations

• Maintain the reception area for cleanliness and organization.
• Handle incoming calls, messages, and appointments.
• Manage visitor logs, staff attendance entries, and access control (if applicable).

3. Hotel-Specific Tasks (Optional – if in Hotel/Resort)

• Manage guest check-ins and check-outs.
• Handle room reservations and bookings.
• Coordinate with housekeeping, F&B, and other departments regarding guest needs.
• Process guest payments, billing, and provide receipts.

4. Administrative Support

• Maintain records, reports, and required documentation.
• Assist with filing, data entry, and basic office tasks.
• Handle courier management, mail distribution, and supplies tracking.

5. Customer Service

• Address guest queries, concerns, or complaints and ensure timely resolution.
• Inform guests of services, facilities, and ongoing events.
• Maintain a professional, friendly, and calm demeanor at all times.

Required Skills & Qualifications

• 12th / Graduate in any stream.
• 0–2 years of experience (Freshers welcome; hospitality/admin experience preferred).
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and basic computer operations.
• Pleasant personality and professional appearance.

For hotels: Knowledge of PMS software (Opera/IDS/eZee/Cloudbeds) is a plus.

Key Competencies

• Customer Service Orientation
• Communication Skills
• Problem-Solving
• Multitasking
• Time Management
• Professionalism

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person