Job Description

Front Desk Receptionist Qualifications and Skills • Proven experience in front desk operations, showcasing skill in handling customer inquiries efficiently and professionally. • Proficient in MS Office, specifically Word, Excel, and Outlook with a clear understanding of office practices and procedures. (Mandatory skill) • Exceptional customer service skills, demonstrating the ability to address and resolve customer concerns and queries promptly. (Mandatory skill) • Strong knowledge of front desk operations, including check-ins, check-outs, and reservations management. (Mandatory skill) • Experience in the aviation or hospitality industry, utilizing skills in managing client relationships and enhancing the customer experience. • Excellent telephone etiquette, ensuring professional and courteous interactions with clients and internal staff at all times. • Strong organizational ability, capable of multitasking and managing time effectively in a fast-paced environment. • Highly adaptable and able to work collaboratively with team members to achieve common goals and objectives. Roles and Responsibilities • Provide a warm, professional greeting to all visitors, ensuring their comfort and directing them to the appropriate person or department. • Maintain the front desk area, ensuring it is tidy and presentable, stocked with all necessary office supplies and materials. • Manage phone calls and correspondences, including emails and letters, with efficiency and discretion. • Coordinate and schedule appointments and meetings, organizing rooms and resources as required. • Offer customer support by addressing potential queries and guiding clients through services provided by our company. • Assist in administrative tasks, such as data entry, organization of documents, and maintaining official records. • Collaborate with the team to devise and enhance office procedures and workflows to improve efficiency. • Ensure implementation of security procedures and monitoring of visitor log entries for compliance and safety. show less Show more Show less