, you will be responsible for managing the front office operations, ensuring a positive and welcoming experience for patients and visitors You will coordinate patient appointments, answer queries, and assist in the smooth functioning of administrative tasks Your role will be critical in maintaining the hospital s reputation for excellent customer service and efficient operations

Key Responsibilities:

Greet patients, visitors, and staff in a friendly and professional manner

Answer phone calls, address inquiries, and provide information regarding hospital services, appointments, and procedures

Schedule and manage patient appointments, ensuring accurate records and efficient use of time slots

Coordinate with other hospital departments to assist patients with necessary paperwork, registrations, and billing

Maintain patient data and ensure accurate entry of information into the hospital s database

Handle patient check-ins, provide necessary forms, and direct them to the appropriate department

Manage incoming and outgoing correspondence, such as emails, faxes, and postal mail

Ensure the front desk area is clean, organized, and well-stocked with necessary materials

Address and resolve patient complaints or concerns in a timely and courteous manner

Assist in administrative tasks as needed, including filing, data entry, and document management

Ensure patient confidentiality and follow all hospital policies and procedures

Qualifications:

High school diploma or equivalent; further education in administration or healthcare-related fields is a plus

Proven experience as a front desk executive, receptionist, or in a customer service role (preferably in a healthcare setting)

Excellent communication, interpersonal, and organizational skills

Proficient in MS Office (Word, Excel, Outlook) and familiarity with hospital management software is an advantage

Ability to multitask and handle a fast-paced environment

Strong attention to detail and ability to maintain patient confidentiality

Positive attitude and ability to handle patient queries with empathy and professionalism

Female candidates preferred for this position due to the nature of the role and patient interactions

Why Join SN Hospital

Work in a vibrant and patient-centered healthcare environment

Competitive salary and benefits package

Opportunities for career development and growth

Supportive team atmosphere and a focus on employee well-being

Gain experience in the healthcare sector and contribute to improving patient care

Job Category:

Female Preferred

Job Type:

Full Time

Job Location:

SN Hospital

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Front Desk Executive