Front Desk Executive

Job Description

As the Front Desk Executive, you will be the first point of contact for visitors, clients, and employees. You will play a key role in setting the tone for a warm, welcoming, and highly professional office environment. Your responsibilities will include managing front desk operations, coordinating communication, supporting administrative tasks, and maintaining a neat and organized reception area. This role requires a courteous, polished individual with strong interpersonal and multitasking skills, as well as a commitment to delivering exceptional service. Your Core Responsibilities: Reception Visitor Management: Greet all visitors, clients, and staff with warmth and professionalism Answer, screen, and route incoming phone calls efficiently and courteously Maintain a clean, organized, and presentable reception area at all times Manage visitor check-in procedures, issue badges, and coordinate access cards Assist with visitor queries and guide them to the appropriate departments or contacts Maintain a log of walk-ins, deliveries, and guest information to ensure protocol adherence Administrative Office Support: Schedule appointments, meetings, and manage conference/board room bookings Provide administrative support including data entry, filing, scanning, and photocopying Draft internal communications and assist in preparing reports, documents, or presentations Track and verify office-related invoices and ensure timely processing Facilities Office Maintenance: Verify delivery notes against received stock and maintain related documentation Maintain and organize mail handling, courier records, and inward/outward registers Manage and log the key box and key register Monitor attendance of housekeeping, pantry, and security personnel Coordinate with the line manager for periodic facility maintenance tasks Communication Customer Service: Deliver high-quality service to all visitors, clients, and team members Communicate clearly and effectively both in-person and over the phone Security Protocol: Adhere to all safety and security protocols for front desk operations Ensure access control procedures are followed for all visitors and staff Maintain detailed records of issued and returned access cards General Requirements for a Front Desk Executive: A professional appearance and demeanor, with a friendly and approachable attitude Strong interpersonal skills and the ability to build rapport with people across all levels Excellent communication skills - verbal and written Ability to handle sensitive situations with confidentiality and discretion Dependability and punctuality are critical Ability to remain calm and composed under pressure Proactive approach to problem-solving and the ability to work independently as well as part of a team Your Skills and Experience: Graduate in any discipline 2-5 years of experience in a front office, hospitality, or corporate customer service role Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Strong time management and organizational skills Fluent in English; additional languages are a plus Experience with reception systems, visitor management tools, or phone consoles is an advantage