Front Desk Executive

Job Description

CONTACT: EMAIL - hr@europass.in PHONE - 9031074381 Job Summary / Purpose:The Front Desk Executive serves as the first point of contact for prospective students, parents, and visitors at YaStudy. This role is pivotal in creating a warm, professional, and efficient front-office experience. The Executive will manage all front desk activities, ensure seamless coordination with the counselling team, handle administrative tasks, and support the admissions process by guiding walk-ins and inquiries to the right department. They play a crucial support role in the student counselling and conversion funnel. Key Duties & Responsibilities: 1. Reception & Client Welcome: Greet all walk-in clients, visitors, and vendors with professionalism and warmth. Ensure that waiting clients are comfortable, offered refreshments (if available), and informed about the estimated waiting time. Maintain a clean, organized, and welcoming front office environment. 2. Lead Registration & Routing: Maintain a visitor logbook and inquiry sheet, both physically and digitally. Capture initial client information and enter basic lead data into the CRM or assign it to the concerned Relationship Manager. Route walk-in students and scheduled appointments to the appropriate counsellor based on specialization (Abroad Admissions, Soft Skills, etc.). 3. Call & Inquiry Handling: Handle all incoming calls promptly and professionally. Provide basic information about YaStudy’s services, locations, counselling availability, and redirect calls to relevant departments or RMs. Schedule appointments for counselling sessions and update the team calendar accordingly. 4. Administrative & Coordination Tasks: Support Relationship Managers by managing student document checklists and basic paperwork when required. Maintain a daily MIS report of inquiries received, appointments scheduled, and footfall data. Assist in printing, photocopying, and organizing seminar brochures, welcome kits, and promotional materials. 5. Client Experience & Engagement: Ensure every walk-in leaves with a brochure or welcome kit and a brief about YaStudy’s offerings. Share links to social media handles, website, and alumni success stories to interested visitors. Collect feedback from walk-in clients on their first impression and escalate suggestions to the admin/counselling heads. Required Qualifications: Graduate in any discipline (preferably in Administration, Hospitality, or Education-related fields). Minimum 1 year of front-office or administrative experience in an education, hospitality, or customer service setup. Proficient in English and Hindi; clear verbal communication and telephone etiquette. Basic knowledge of MS Office tools (Word, Excel) and comfort with CRM or data entry software. Professional appearance and behavior; punctuality and reliability are non-negotiable. Desired Qualifications: Experience in education consultancy, university admission offices, or counselling support roles. Working knowledge of scheduling tools, appointment systems, or Google Calendar. Familiarity with CRM platforms like Zoho, Salesforce, or LeadSquared. Key Skills: Customer Handling & Client Empathy Time Management & Task Prioritization Communication & Listening Skills Multitasking & Detail Orientation Basic Tech Savviness & CRM Entry Team Coordination & Positive Attitude Why Join YaStudy?At YaStudy, you won’t just be managing a desk—you’ll be managing first impressions and playing an essential role in guiding young minds toward a global future. Join us to be a part of a passionate, impact-driven team that empowers careers and transforms lives.