Front Desk Associate

Job Description

Roles and Responsibilities: 1. Passenger Greeting & Assistance: Politely welcome passengers approaching the counter. Understand their destination and assist them with booking an auto rickshaw from the stationed fleet. 2. Ride Booking & Allotment: Create Booking. Inform the dispatch/fleet team for vehicle assignment – no direct coordination with drivers required. 3. Customer Support & Communication: Answer basic queries from passengers related to the service. Guide them to the boarding point after booking confirmation. 4. Cleanliness & Professional Conduct: Keep the counter area neat and presentable at all times. Maintain a courteous and professional behavior with all passengers. 5. Follow SOPs & Shift Handover: Adhere to all operational guidelines and protocols. Ensure proper shift handover with booking status and pending notes (if any).