Posted:17 hours ago|
Platform:
Work from Office
Full Time
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize.
Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly.You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through a deep understanding of the products and services offered.Your commitment to quality will be evident as you work diligently to maintain the high standards expected in our operations.
Roles & Responsibilities:
- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills:
-Proficiency in Service Desk Management.
- Good To Have Skills:
-Experience with customer relationship management tools.- Familiarity with ticketing systems and incident management processes.- Strong verbal and written communication skills.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Trigent Software
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
gurugram
Experience: Not specified
2.75 - 3.0 Lacs P.A.
4.5 - 7.0 Lacs P.A.
noida
3.0 - 8.0 Lacs P.A.
gurugram
Experience: Not specified
2.75 - 3.0 Lacs P.A.
20.0 - 30.0 Lacs P.A.
20.0 - 25.0 Lacs P.A.
4.0 - 5.5 Lacs P.A.
mumbai, mumbai suburban, mumbai (all areas)
20.0 - 30.0 Lacs P.A.
maharashtra
7.0 - 10.0 Lacs P.A.
18.0 - 25.0 Lacs P.A.
