Food and Beverage Manager

Job Description

Guest interaction: Warmly greet and seat all F&B guests according to resort standards. Present menus and take orders accurately, offering knowledgeable recommendations on cuisine and beverage selections . Ensure friendly, attentive service throughout the guest’s visit. Order management and service: Deliver food and beverages in a timely, efficient manner to meet guests’ expectations . Serve courses and drinks using correct service techniques and presentation. Check back with guests to ensure satisfaction at each stage of the meal. Dining area maintenance: Maintain a clean, organized dining environment at all times. This includes setting up tables before guests arrive and bussing/cleaning tables promptly after use . Restock service stations, replenishing condiments, napkins and drink supplies as needed. Assist with opening and closing duties (e.g. side work, restocking, closing checklists) to support the tea. Guest requests and problem resolution: Respond promptly and courteously to guest inquiries, requests or complaints. Resolve issues efficiently or escalate to management as appropriate, always aiming to turn any negative experience into a positive one (consistent with the goal to “exceed guests’ expectations with quality and friendly service” Team coordination: Work closely with kitchen and bar staff to ensure smooth service flow Standards compliance: Follow all resort and departmental policies, including food handling, sanitation and safety procedures . Adhere to dress code and personal grooming standards. Demonstrate professionalism and pride in the resort brand at all times. Required Qualifications and Experience: Education: High school diploma or equivalent required . A diploma or degree in hospitality, tourism or culinary arts is a plus. Experience: Previous experience in a food & beverage or hospitality role is strongly preferred . Experience in fine-dining, bars, cafes or resorts is advantageous. . Training in responsible alcohol service or bar service is a plus. Customer service orientation: Proven ability to interact pleasantly with guests, demonstrating a genuine hospitality attitude. A background in any guest-facing role (hotel, restaurant, cruise line, etc.) is beneficial. Share your resume at 9257032376 or hr@surpurabagh.com Show more Show less