Job Description

The Floor Manager is responsible for overseeing internal project workflow, managing writers and editors, and ensuring the seamless execution of content deliveries. This role demands coordination, training, and process adherence to meet company standards and client expectations. Key Responsibilities: Project & Workflow Management: Oversee all internal project sheets, including the Internal Report and the Internal Sheet. Update delivery dates and project status on the Internal Report in real-time & Educate team members on the importance of responsible and punctual submissions. Educate clients about workflows, delivery processes, and expected timelines. Monitor client satisfaction and gather feedback to continuously improve service quality. Supervise content delivery folders to ensure projects are correctly organized and accessible. Work closely with the Editors to eliminate delays and streamline project execution. Follow up with writers and editors throughout the day to ensure timely internal project deliveries. Training & Process Adherence: Arrange internal meetings to discuss workflow updates, process escalations, and performance expectations. Ensure zero deviation from the set delivery process by monitoring team performance closely. Performance Tracking & Reporting: Create detailed monthly reports (PPT/Excel) tracking internal process adherence, deviations, and corrective actions. Document instances of non-compliance with justifications and present findings in the Monthly Review Meeting. Identify areas for process improvement and suggest actionable recommendations to enhance efficiency. Required Skills & Qualifications : Proven experience in client relationship management or team management roles & Strong leadership and team coordination abilities. Strong organizational and time management skills. Excellent written and verbal communication skills. Ability to analyze data and prepare structured reports. Proficiency in Microsoft Office Suite (Excel, PPT, Word) and ERP tools. Preferred Qualifications: Prior experience in content writing, editing, or project management. Familiarity with content delivery processes and formatting standards. Ability to work under tight deadlines while maintaining quality standards. Why Join Us? At Das Writing Services Pvt. Ltd., we value innovation, collaboration, and individual growth. As a Client Relationship Manager, you'll thrive in a dynamic environment where your ideas matter, and your career growth is prioritized. Perks and benefits: Competitive salary as per the market ensures you are valued. Flexible office timing. Rewards, gift vouchers, and reimbursements. Annual team parties. Outdoor trips. Internal referral incentives. For any further queries or to schedule an interview Please contact us at: Phone : +91- 6291257190 (HR Bikas) / 9635500663 You can mail your CV directly to - hr@daswritingservices.com