Floor Coordinator

Job Purpose:

The primary role of the Patient Care Coordinator is to support the Care Team (Doctor, Nurse, Dietician, Physiotherapist, etc) by coordinating care to patients on the providers daily schedule and by proactive interventions.

• Will act as a conduit for the transmission of information between providers and patients.
• Will coordinate Medical and Support services for all patients.
• Will facilitate information flow and referral services for patients to address their medical and psychosocial needs.

Job Responsibilities

• Facilitate the care team in coordinating care for visits and for future healthcare needs and ensure that proper care has been provided to each patient as per plan.
• Handle calls from patients if needed. Resolve the reason for the call or route to the appropriate party.
• Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.
• Support in medication refill process. Ensure that information goes when and where it is needed.
• Coordination with clinical and non-clinical support services (Laboratory, OT, Admission, Billing, F&B, House Keeping, Pharmacy, and Maintenance) to facilitate the IP Care.
• Ensure that all patients are tracked, and data entered into systems for follow-up and reporting.
• Coordinate with the medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems.
• Work with the medical staff to develop, implement and carry out improvement programs.
• Ensure that disease and other registry data entry is up to date and use registry reports to organize plan of care.
• Use and update the directory of resources in the service area to meet basic health and human needs. Be facile at using the resources available within the Centre.
• Act as a back-up to other Patient Care Coordinator or to other Care Team members as needed.
• Facilitate the admission and discharge process as per policy.
• Act proactively in quality improvement program.
• Perform other duties as assigned by relevant authorities.