Fitness Manager

Job Description

Fitness Manager – Job Description **Company:** 21 Fitness **Location:** Greater Kailash - 2 , Jalandhar , Gurgaon **Reporting To:** COO **Salary:** As per industry standards **Employment Type:** Full-time Role Summary: This is a full-time on-site role for a Fitness Manager based in Delhi , NCR and Punjab. The Fitness Manager at 21 Fitness is responsible for overseeing the day-to-day operations of the fitness floor, managing the team of personal trainers and group instructors, handling administrative tasks ensuring service excellence, driving fitness revenue, and upholding the brand values of “Driven By Strength, Built By Community.” Key Duties & Responsibilities: • Team Management • Lead, mentor, and evaluate personal trainers and group class instructors. • Conduct regular staff meetings and training workshops. • Schedule shifts and ensure adequate floor coverage. • Client Engagement & Member Retention • Monitor client satisfaction and handle escalations professionally. • Design fitness induction programs and personal goal consultations. • Promote member engagement through fitness events, challenges, and workshops. • Revenue Growth • Drive personal training and group class sales. • Set monthly fitness revenue targets and coach the team to achieve them. • Collaborate with the sales team to convert leads into training clients. • Quality & Compliance • Maintain cleanliness and safety of the fitness floor. • Ensure trainers adhere to workout protocols and brand guidelines. • Regularly inspect equipment and coordinate maintenance. • Performance Monitoring • Maintain accurate records of client progress, trainer sessions, and class attendance. • Conduct performance reviews for trainers with documented feedback and metrics. Key Result Areas (KRAs): • PT Sales & Package Conversions • Trainer Productivity & Utilization • Client Satisfaction & Retention • Team Development & Certification Compliance • Operational Standards & Floor Management Qualifications: Experience in Group Exercise and Group Training Knowledge of the Fitness Industry and Personal Training Understanding of Exercise Physiology Strong leadership and management skills Excellent communication and interpersonal skills Ability to work on-site in Delhi Relevant certifications in fitness and training are a plus Bachelor's degree in Sports Science, Kinesiology, or related field preferred Interested candidates can apply by sending their updated resume to 21fitnesshr@gmail.com with the subject line “Application for Fitness Manager – 21 Fitness.” Only shortlisted candidates will be contacted for further steps. Show more Show less