Firstsouce hiring For International Process

About Company

Firstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across healthcare, banking & financial services, telecom/media, and diverse industries.

Key Responsibilities:

• Handle

  inbound technical support queries

  via phone, email, or chat from residential or business customers in the UK.
• Troubleshoot issues related to:
  
• Broadband connectivity
  
• Router/modem setup
  
• VoIP and landline services
  
• Mobile plans and network coverage
  
• Guide customers through step-by-step resolutions and provide a seamless support experience.
  

• Identify customer needs

  and recommend suitable upgrades, bundles, or add-on services (e.g., faster internet, premium support plans, device insurance, Wi-Fi extenders).
• Meet both

  technical support KPIs

  (First Call Resolution, AHT, CSAT) and

  sales KPIs

  (conversion rate, upsell revenue).
• Update CRM/ticketing systems with accurate call notes and follow-up actions.
  
• Stay informed about new products, promotional offers, and technical updates.
  
• Ensure compliance with UK telecom regulations and data protection policies (e.g., GDPR).
  

Benefits:

• Competitive base salary with

  incentives on upselling

  .
• Ongoing training and certification opportunities.

• Competitive salary with attractive incentives/commissions.
• Performance-based bonuses.
• Health insurance and other standard benefits.
• Professional growth and skill development opportunities.

• Two way cab Facilities

• Excellent communication and interpersonal skills

• Candidates with a

  B.Com, B.B.A, B.A

  , or

  any Postgraduate degree

  and

  experience in Customer Support

  are welcome to apply.

• Please bring the original physical copy of any of your identification documents for verification.

• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: