Financial Operations Specialist

Job Description

Manage the collections process by tracking and reconciling customer payments. Monitor accounts to ensure timely collection of outstanding invoices. Follow up with customers via email and calls to ensure prompt payments. Apply customer payments and reconcile accounts to maintain accurate financial records. Reconcile AR balances, identify discrepancies, and resolve payment issues. Maintain accurate records of customer communications and collection efforts. Collaborate with sales, finance, and legal teams to manage credit limits and resolve disputes. Work with external auditors and provide necessary documentation during audits. Ensure adherence to company policies, accounting standards, and regulatory requirements. Identify opportunities to streamline and improve AR processes for efficiency.. Communicate discrepancies to the cross-functional team, identify slow-paying customers, and recommend collection candidates. Contacting delinquent customers via telephone and email and maintaining consistent follow-up with these accounts in accordance with established performance matrix Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts . Cross-Functional Collaboration: Work closely with the business operations and sales teams to gather information for collections activities Collaborate with the internal team to reconcile customer accounts and address any outstanding issues. Liaise with the sales and business operations team to resolve any customer concerns or disputes related to billing operations Advanced Excel Analysis: Utilise the advanced Excel functions and formulas to analyse collection data, identify trends, and generate reports. Develop and maintain Excel spreadsheets to track and monitor collection metrics and key performance indicators (KPIs). Create customized reports and presentations to communicate collection progress to stakeholders. Customer Issue Resolution: Investigate and resolve customer inquiries, disputes, or complaints related to billing promptly and effectively. Collaborate with internal teams to resolve complex or escalated customer issues promptly. What we are looking for: 6-9 years of experience in financial operations, accounting, or a related role. Bachelor s degree in Finance, Accounting, Business Administration, or a related field (preferred) Strong proficiency in Microsoft Excel, including advanced functions, pivot tables, and data analysis. Strong understanding of financial accounting principles, transactions, and reconciliations. Excellent attention to detail and strong problem-solving skills. Effective communication and interpersonal skills to collaborate with cross-functional teams. Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment. Self-motivated and positive attitude. It would be great if you also have: Looker Studio, Advanced Excel. Working knowledge of Google Sheets. Familiarity with financial systems like Netsuite, ERP, Salesforce Experience with Zoho or Chargebee is a plus.