Job Title: Senior Engineer, Cloud (Azure)Experience: 6-8 YearsJob Location: Remote, IndiaCompany Overview:As fifthnote An Ensemble Health Partners Company, we're at the forefront of innovation, leveraging cutting-edge technology to drive meaningful impact in the Revenue Cycle Management landscape. Our future-forward technology combines tightly integrated data ingestion, workflow automation and business intelligence solutions on a modern cloud architecture. We have the second-largest share in the RCM space in the US Market with 10000+ professionals working in the organization. With 10 Technology Patents in our name, we believe the best results come from a combination of skilled and experienced team, proven and repeatable processes, and modern and flexible technologies. As a leading player in the industry, we offer an environment that fosters growth, creativity, and collaboration, where your expertise will be valued, and your contributions will make a difference.Position Overview:We are seeking an experienced and talented Azure Cloud Engineer to join our team. The resource will be responsible for designing, implementing, and managing cloud solutions on Microsoft Azure. This role requires a deep understanding of Azure services, infrastructure as code, and best practices in cloud architecture. The ideal candidate will have a proven track record of successfully leading Azure cloud projects and ensuring the scalability, security, and performance of cloud-based applications.Roles & ResponsibilitiesDesign and Implement Automation Frameworks: Develop and maintain automation scripts and templates for provisioning cloud resources using tools like Azure DevOps, PowerShell, and Infrastructure as Code (IaC) methodologies.Optimize Cloud Resources: Monitor and optimize the performance, cost, and scalability of cloud resources through automation.Security and Compliance: Implement security measures and ensure compliance with industry standards and regulatory requirements.Collaborate with Teams: Work closely with development and operations teams to automate and streamline operations and processes, including CI/CD pipelines.Troubleshoot and Resolve Issues: Identify and troubleshoot issues in automation processes and cloud resources.Documentation: Document and update cloud automation processes and procedures for future reference.Technical Support and Training: Provide technical support and training to other team members on cloud automation tools and procedures.Required SkillsCloud Platforms: Proficiency in major cloud platforms especially Azure(mandatory).Automation Tools: Experience with automation tools and frameworks such as Terraform, Ansible, or Jenkins.Scripting Languages: Strong skills in scripting languages like Python, Bash, or PowerShell.CI/CD: Knowledge of Continuous Integration and Continuous Deployment (CI/CD) pipelines.Infrastructure as Code (IaC): Familiarity with IaC practices and tools.Containerization: Experience with Docker and Kubernetes for container orchestration is a plus.Security: Understanding of cloud security best practices and compliance requirements.Ability to work effectively with cross-functional teams.Strong verbal and written communication skills.Ability to adapt to new technologies and methodologies.Proficiency in documenting processes and procedures.Azure Administrator Associate - CertificationGood to Have: Azure DevOps Engineer Expert - CertificationProgramming language like Python etc is a plus - CertificationWhy Join US? We adapt emerging technologies to practical uses to deliver concrete solutions that bring maximum impact to providers bottom line. We currently have 10 Technology Patents in our name.We offer you a great organization to work for, where you will get to do best work of your career and grow with the team that is shaping the future of Revenue Cycle Management.We have our strong focus on Learning and development. We have the best Industry standard professional development policies to support the learning goals of our associates.We have flexible/ remote working/ working from home optionsBenefitsHealth Benefits and Insurance Coverage for family and parents. Accidental Insurance for the associate.Compliant with all Labor Laws- Maternity benefits, Paternity Leaves.Company Swags- Welcome Packages, Work Anniversary KitsExclusive Referral PolicyProfessional Development Program and Reimbursements.Remote work – flexibility to work from home.

Job Title: Engineer II, Virtual AgentExperience: 4-5 YearsJob Location: Remote, IndiaCompany Overview:As fifthnote An Ensemble Health Partners Company, we're at the forefront of innovation, leveraging cutting-edge technology to drive meaningful impact in the Revenue Cycle Management landscape. Our future-forward technology combines tightly integrated data ingestion, workflow automation and business intelligence solutions on a modern cloud architecture. We have the second-largest share in the RCM space in the US Market with 10000+ professionals working in the organization. With 10 Technology Patents in our name, we believe the best results come from a combination of skilled and experienced team, proven and repeatable processes, and modern and flexible technologies. As a leading player in the industry, we offer an environment that fosters growth, creativity, and collaboration, where your expertise will be valued, and your contributions will make a difference.Position Overview:Support Intelligent Virtual Agent development, implementation and maintenance of advanced conversational AI into telephony systems to enhance customer interactions. You will work closely with cross functional teams, including telephony engineers and customer experience specialists to ensure the virtual agent aligns with business objectives and delivers seamless user experience.Roles & ResponsibilitiesAdvocate for our users and empathize with their needs.Engineer should collaborate with telephony teams to implement intelligent virtual assistant (IVA) capabilities within existing systems.Ensure smooth integration with telephony protocols, IVR platforms and backend systems for robust call handling.Partner with customer experience teams to design conversational flows that are intuitive and user centric.Incorporate feedback from users to continuously refine the virtual agent’s performance.Work closely with AI teams to enhance the virtual agent’s understanding and responsiveness and optimize system scalability, reliability and security for handling high call volumes.Leverage analytics to monitor key metrics such as call resolution rates, customer satisfaction and virtual agent effectiveness.Use insights to identify areas for improvement and implement iterative enhancements.Required SkillsBachelor’s degree or Equivalent ExperienceProgramming Languages: Proficiency in Python, Java, or C++.Speech Recognition: Experience with speech-to-text technologies like Google Speech API, Deep gram, or Microsoft Azure Speech.Natural Language Processing (NLP): Knowledge of NLP conceptsGenerative AI Models: Familiarity with integrating models like GPT-4, BERT, or other transformer-based architectures.Voice User Interface (VUI) Design: Skills in designing and optimizing voice user interfaces. Prefer candidates with experience with Five9 AI Studio IVA platformMachine Learning: Understanding of machine learning algorithms and frameworks API Integration: Experience with RESTful APIs and web services.Cloud Platforms: Proficiency in cloud services like AWS, Google Cloud, or Azure for deploying AI models.Soft SkillsProblem-Solving: Strong analytical and problem-solving abilities.Communication: Excellent verbal and written communication skills to collaborate with cross-functional teams.Adaptability: Ability to quickly learn and adapt to new technologies and methodologies.Teamwork: Experience working in agile development environments and collaborating with diverse teams.Nice to Have:Knowledge and/or experience designing for healthcare.Digital agency experience.Experience in quantitative data analysis.Ability to create Figma design libraries.Experience with Pendo softwareWhy Join US? We adapt emerging technologies to practical uses to deliver concrete solutions that bring maximum impact to providers’ bottom line. We currently have 10 Technology Patents in our name.We offer you a great organization to work for, where you will get to do best work of your career and grow with the team that is shaping the future of Revenue Cycle Management.We have our strong focus on Learning and development. We have the best Industry standard professional development policies to support the learning goals of our associates.We have flexible/ remote working/ working from home optionsBenefitsHealth Benefits and Insurance Coverage for family and parents. Accidental Insurance for the associate.Compliant with all Labor Laws- Maternity benefits, Paternity Leaves.Company Swags- Welcome Packages, Work Anniversary KitsExclusive Referral PolicyProfessional Development Program and Reimbursements.Remote work – flexibility to work from home.