Field Service/Support Engineer

Job Description

On-site installation, startup, maintenance, and operation of automation systems, including motion/servo drives. Troubleshooting, repair, and refurbishment of complex equipment and systems. Hardware and software problem diagnosis and resolution. Customer relationship management and support, acting as company liaison. Project coordination between customer, sales, and product division. Technical support for field start-up, integration, and maintenance. On-site analysis and specification preparation. Hardware configuration and programming assistance. Testing and acceptance procedures. Handling escalations and complex technical issues. Applying automation technology to specific processes (e.g., tension control). Product improvement recommendations. Revenue generation through service contracts and support agreements. Technical assistance to sales and customer personnel on product applications. System requirements design and implementation. Collaboration with team leader and engineers and also help cost reduction through process improvement and standardization. Continuous self-improvement and knowledge sharing. Developing and writing technical documentation (plans, procedures, reports). Evaluating and approving the operational quality of system equipment. Participating in customer satisfaction metrics establishment and achievement. Performing project management functions (needs identification, scheduling, tracking). Meeting utilization goals through billable work by providing services for Contract services like AMC, PM and Emergency support, call-out, and Project execution support. Taking ownership of goals and managing them in a disciplined way. Travel within assigned region/sub-regions and providing remote / onsite support. Instructing customers in the operation and maintenance of systems. Basic Qualifications: Technical in Electrical Engineering, Industrial Engineering, Computer Science or Information Technology or related technology driven degree. 3+ years of engineering and field experience Ability to travel frequently, approximately 80-85% of the time for this position or billable utilization of 85% per month. Ability to travel to assigned Region/Sub-region and accessible during off hours, weekends and holidays Experience with: Motion / Servo Drives and Motors - Multi-axis Control / Single-axis Control / Standalone Control - Ultra / Kinetix Servo Drives PLC programming utilizing RSLogix 5, 500, 5000, FactoryTalk Studio software, Studio5000, CCW PLC - ControlLogix, CompactLogix, MicroLogix, Micro Controller, GuardLogix, PlantPAX Low Voltage PowerFlex Drives knowledge (PowerFlex AC / DC Drives) Experience with networks including EtherNet, ControlNet, DeviceNet, Modbus and Profibus Experience in Products like SLC, PLC5, FT Historian, FT Batch, SQL Reporting will be add on. Our Requirements: Minimum 3 years experience in similar position. Excellent knowledge of the industrial automation product range and applications. Excellent fault-finding skills