Field Service Engineer

Job Description

Role & responsibilities Mandatory Skills Experience in installation, commissioning and operation of semiconductor capital equipment in engineering, applications labs or semiconductor fabs Strong trouble shooting and problem-solving skills with good knowledge of mechanical and electrical principles. Experience in planning and executing preventive maintenance and equipment calibration. Experience in handling of chemicals. Good understanding of usage of chemicals and their interactions, disposal methods, decontamination requirements, etc. Strong technical documentation skills in creating standard operating procedures and safety protocols. Preferred candidate Diploma or Bachelors degree in Electronics, Engineering, or related field and 8+ years of experience; Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment. Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals. Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit. Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods. Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed. Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite. Communication skills, both written and verbal, in English. Solid analytical, problem solving, and decision-making skills. Job Responsibilities Responsible for preventative/corrective maintenance, trouble shooting, upgrades, and calibration on equipment in the engineering lab. Responsible for creating and updating work and equipment safety procedures needed for the operations of lab. Responsible to address safety issues/ escalations by implementing appropriate corrective and preventive actions. Installs and supports Hardware and Software Engineering department's R&D activities, performing failure analysis of failed parts and any documentation requirements needed. Responsible for procurement of materials and services needed for equipment and tool operations. Responsible for installing and maintaining utility connection from equipment to facility point of connections. Responsible for managing chemistries requirements for the testing activities, decontamination and chamber cleaning requirements. Collaborate with Site operations team to provide necessary documentation requirements for equipment move in and equipment commissioning. Facilitate any learning initiatives planned to provide hands on experience to Engineers. Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of complex electro-mechanical and electronic systems at customer sites. Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions. Keep up to date on semiconductor capital equipment and products through learning, training, and certification. Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between company and the customer. Serve as a subject matter expert, representing the company to our valued customers, delivering exceptional customer satisfaction. Troubleshoot and create customer response action plans to support customer needs. Transparently discuss opportunities and challenges with customer to increase trust. Provide technical instruction and mentoring for more junior engineers