Field Service Engineer

Job Description

Gilbarco Veeder-Root POSITION DESCRIPTION STATEMENT (PDS) Title: Service Engineer Fuel Dispensing Unit & Retail Outlet Automation Services Field Department: Location: Reporting to: Area Service Manager (ASM) / Area Service Controller ( ASC) I. Purpose of position Perform installation, repair and maintenance tasks on equipment and infrastructure at customer/partner sites primarily the retail fuel outlet. Flexibility is required to address customer needs , identify the problem at site and ensure timely completion of the Job in a safe and secure manner. Gilbarco Veeder-Root (GVR) requires that all associates comply with the GVR Health, Safety and Environment (HSE) Policy as well as the Vontier Standards of Conduct. II. Position relationships Internal Service Manager Team leader Call Handlers/dispatchers Helpdesk/Technical Support Other field engineers External Customers Petrol Pump Dealers Subcontractors Members of the public Planners Interaction with installation/project manager & project coordinator where applicable III. Key Responsibilities 1. Ensure that all activities are carried out safely in accordance to all relevant country specific Health & Safety legislation and Gilbarco Veeder Root HSE policy/procedures. 2. The associate is personally responsible for contributing to a safe working environment by maintaining an orderly work area and proactively raising safety concerns. 3. Ensure that all training and qualifications necessary to perform work tasks are identified in a timely manner and that no activities are undertaken without suitable competence. 4. Carry out preventive maintenance jobs as per schedule. 5. Carry out breakdown jobs assigned by the ASM. 6. Update spares requirement to ASM. 7. Collect the spares from courier office / Service centre and resolve the complaint immediately on receipt of spares. 8. Ensure resolution of complaints in the 1st visit itself. 9. Return defective spares to stores within 7 days of closure of complaint. 10. Return unused ok spares immediately to the stores department. 11. Provide feedback to the CSD immediately after closure of complaint. 12. Submit all Breakdown service reports to ASM/Stores and Preventive maintenance reports to Commercial Executive on a weekly basis. 13. Report non-compliance issues if found being practices in the system to supervisor or use Speak up opportunity provided by the company. IV. Measures of Performance Customer Service Level Agreement (SLA) (achievement %) First Time Fix (FTF%) Backlog (minimize) Jobs per day (work in field) Safety and Compliance V. Personal Qualifications & Experience Required Electronics/Electrical Post school education in technical subject, /Mechanical Engineering. with good ideally electronics or electrical engineering. Preferred Education/ achievements Diploma in knowledge of working on Computers Certificates for electrical installation work. Knowledge of Health and Safety Regulations and procedures. Experience/ knowledge Previous experience in field based Previous experience of working with technical service work. Experienced in equipment and services within the fuel and mechanical, electrical and electronic fault- retail business. finding techniques. Previous experience with electrical work. Previous experience with UPS , Inverter, chargers., BTS equipment ,ATMs etc., Specific skills Excellent communication skills in Good English language skills, verbal and applicable local language. Basic knowledge of English Computer literacy written. VI. Role Specific Competencies & Behaviours Competency Descriptors Functional / Technical Skills Has the functional and technical knowledge, skills and experience to do the job at a high level of accomplishment Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers Get first-hand customer information and uses It for improvements in products and services Acts with customer in mind