Field Service Application Engineer

Job Description

Provides technical & application services & support to Agilent customers. This includes timely and cost-effective problem resolution with the objective to enhance our customer experience and meet Agilent contractual agreements. Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provides highly qualified leads to sales. Performs a set of required admin tasks to ensure flawless customer service for contract and trade customers. Job Roles & Responsibilities Responsibilities of this position include but are not limited to; Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers in markets of Biopharma / Proteomics / Pharma / Food etc. at identified locations at PAN India level. Deliver customer education courses on-site as well at COE labs Cost & time effective application method deployment on Agilent instruments Promptly troubleshoot method/technology transfers issues from one instrument to another. Lead projects requiring coordination with other functions & customers. Deliver product seminars for customers, prospects, and employees. Training of internal & external team and provide technical support. Respond promptly to related customer queries & help in prompt resolution of customer escalations. Participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs. Perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products as required. Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted. Must be willing to travel extensively Qualifications Master s Degree in Chemistry/Analytical Chemistry / Instrumentation / Pharmacy / Biotechnology or equivalent Relevant basic/theoretical knowledge of analytical instruments like HPLC, LCMS, LC-QTOF, GPC, GC, GCMS, ICPMS, ICPOES, AAS, UV, FTIR etc. (preferably LCMS, LCQTOF) Biopharma exposer will be added advantage Experience more then 4 years Candidate should enjoy travelling and visiting customers. Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills along with good organizational & negotiation skills.