Field Operations Executive (EasyDarshan - Sangrur, Mansa, Fazilka)

About the Role:

Field Operations Executive

Key Responsibilities

1. Customer Registration:

   Visit households or local points to collect customer information, explain offerings, and assist with registrations.

2. Promotional Execution:

   Distribute pamphlets, place promotional materials, and support BTL outreach activities in public areas.

3. Process Support:

   Assist during customer shortlisting or verification processes by handling documentation and data accuracy.

4. Customer Engagement:

   Interact respectfully with customers and provide clear information about next steps or requirements.

5. Operational Assistance:

   Support on-ground facilitators and group leaders during customer movements and activity flows.

6. Field Reporting:

   Submit daily MIS, photo documentation, attendance entries, and on-ground updates.

7. Data Accuracy:

   Ensure correct information capture and avoid errors or duplications.

8. Local Coordination:

   Assist the Zone Operations Manager in coordinating with communities and local partners.

9. On-Ground Facilitation:

   Support crowd management and customer flow during peak activity.

10. SOP Compliance:

    Follow EasyDarshan guidelines, behaviour standards, and documentation protocols.

Preferred Candidate Profile

1. Field Experience:

   3 to 10 years in fieldwork, customer interaction, sales promotions, or community engagement.

2. Communication Skills:

   Ability to interact confidently and respectfully with customers.

3. Detail-Oriented:

   Capable of gathering accurate data and handling documentation properly.

4. Technical Skills:

   Comfortable using smartphones, scanning documents, and sharing daily updates.

5. Adaptability:

   Willing to travel extensively and work in dynamic field situations.

6. Education:

   Any Graduation

7. Local Language:

   Must be fluent in local communication language(s).

8. Customer Orientation:

   Polite, patient, and enthusiastic about assisting people.

9. Physical Readiness:

   Comfortable with on-ground movement across various areas.

10. Professional Attributes:

    Trustworthy, positive attitude, teamwork-oriented, and responsible.