Field Failure Quality - Sr Manager

Job Description

Job Summary: We are looking for an experienced Field Failure Quality Sr. Manager to lead the investigation, resolution, and prevention of product failures in the Electric Vehicle (EV) automotive sector. This role will be responsible for analyzing field data, collaborating with engineering and manufacturing teams, and implementing corrective actions to improve product reliability and customer satisfaction. The ideal candidate will have expertise in EV powertrains, battery systems, charging infrastructure, and vehicle diagnostics , along with strong problem-solving and quality management skills. Key Responsibilities: Field Failure Analysis & Resolution Investigate customer-reported failures, warranty claims, and quality issues in EV powertrains, batteries, charging systems, and electronic components . Identify root causes using structured problem-solving tools ( 8D, DMAIC, Ishikawa, 5-Why ). Collaborate with service centers, fleet operators, and charging networks to gather real-world failure data. Develop and implement corrective and preventive actions (CAPA) to eliminate recurring failures. Cross-Functional Collaboration Work closely with engineering, manufacturing, supplier quality, and R&D teams to resolve field failures. Escalate critical quality issues and drive rapid containment actions. Provide technical support and training to customer service, dealership, and warranty teams . Interface with OEMs, Tier 1 suppliers, and regulatory bodies to ensure compliance with quality standards. Data Analysis & Reporting Track and analyze warranty claims, failure rates, battery degradation data, and field return trends . Develop dashboards and reports to monitor key quality metrics. Present findings and recommendations to senior management and key stakeholders. Continuous Improvement & Quality Assurance Drive proactive quality improvements in EV design, materials, and manufacturing processes. Implement robust validation testing for EV components to improve durability and reliability. Lead customer feedback loops to enhance battery life cycle management, charging performance, and thermal management . Qualifications & Experience: Education: Bachelors degree in Engineering ( Electrical, Mechanical, Automotive, or related field ). Experience: 10+ years in automotive quality management, field failure analysis, or warranty management . Expertise in EV systems, battery technology, high-voltage components, and vehicle diagnostics . Strong knowledge of automotive quality standards (IATF 16949, ISO 9001, APQP, PPAP, FMEA) . Hands-on experience with EV diagnostic tools, CAN bus analysis, and predictive failure analytics . Strong analytical skills and experience in data-driven decision-making . Excellent communication, problem-solving, and leadership abilities. Preferred Skills: Experience with EV battery degradation analysis, BMS (Battery Management Systems), and thermal management . Knowledge of charging infrastructure standards Ability to work in a fast-paced, customer-focused environment . Why Join Us? Work on cutting-edge EV technology and next-generation quality initiatives . Opportunity to make a direct impact on EV reliability and customer experience . Competitive salary, benefits, and career growth opportunities in the EV industry . Collaborative work culture with cross-functional innovation.