Field Executive

Job Description

Job Title: field Executive Company Type: Fintech startup Location: Siliguri & Durgapur Salary : As per industry standards Employment Type: Permanent / Full-time (Work from Office) Experience Required - 2-4 years Job Description 1. Field Visits and Reporting - Conduct a minimum of 3 visits per day as per requirements. - Ensure timely reporting to the office daily. - Seek manager's approval for any modifications in field timings or schedules. 2. Address Verification - Verify addresses of expected customers provided by the sanctioned team to confirm accuracy. - Visit customers' homes or offices to validate information. 3. Payment Reminders and Documentation - Visit customers' premises to remind them about pending loan payments to the company. - Share payment reminders and collect necessary documentation if required. 4. Reporting and Documentation - Submit daily visit reports to the reporting manager. - Document all verified addresses and recovery reminders for internal records. 5. Compliance and Record Keeping - Ensure compliance with company policies and regulations during field visits. - Maintain accurate records and documentation related to address verification and recovery reminders. 6. Customer Relationship Management - Build positive relationships with customers during visits. - Address any queries or concerns raised by customers professionally and promptly. 7. Feedback and Process Improvement - Provide feedback to management regarding the effectiveness of verification and reminder processes. - Suggest improvements or changes based on field observations and customer interactions. 8. Timely Completion of Tasks - Follow designated work timings, including returning to the office before 6 PM unless specified by the manager. - Ensure timely completion of assigned tasks and activities within stipulated deadlines. 9. Accuracy and Issue Reporting - Maintain high standards of accuracy and thoroughness in address verification and reminder communications. - Report any discrepancies or issues encountered during field visits promptly to the concerned department. Role & responsibilities Preferred candidate profile Bachelor's degree in any stream - Proven experience as a Business Development Executive or similar role. - Ability to work independently and meet targets. - Strong attention to detail and organizational skills. - Knowledge of CRM software and MS Office suite. - Valid driver's license and willingness to travel extensively. - Ability to adapt to changing priorities and work under pressure. - Should have own vehicle Perks and benefits Medical Insurance Pf Travelling Allowances