Job Description

*Bachelors degree in computer science, Information Technology, Information Security, or related field (or equivalent experience) *Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF *Knowledge on Cloud Security * Experience working in a technical support or helpdesk role is preferred * Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc. * Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) * Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus * Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required * Ability to prioritize and manage multiple tasks simultaneously * Strong problem-solving skills and a methodical approach to troubleshooting * Adaptability and willingness to learn new technologies and processes * Commitment to providing exceptional customer service and support