Female Customer Relations Representative

Job Description

Customer Management: Answering questions regarding account balances, interest rates, fees, product feature Account management: Opening new accounts, closing accounts, managing account changes, updating personal information. Transaction processing: Processing deposits, withdrawals, transfers, payments. Problem resolution: Investigating and resolving customer complaints, account discrepancies, or billing issues. Product recommendations: Identifying customer needs and suggesting suitable financial products like loans, credit cards, investments based on their financial goals. Compliance adherence: Ensuring adherence to financial regulations and policies regarding customer information and transactions. Cross-selling and upselling: Promoting additional financial products and services to existing customers. Customer education: Providing information and explaining complex financial concepts to customers in a clear and concise manner. Required skills: Financial knowledge: Understanding of banking products like checking accounts, savings accounts, loans, credit cards, investment options. Customer service expertise: Excellent communication skills, active listening, empathy, ability to de-escalate situations. Problem-solving: Identifying issues, analyzing information, finding solutions to customer problems. Computer proficiency: Familiarity with banking software, online platforms, and CRM systems Data accuracy: Attention to detail, ability to handle sensitive customer information with confidentiality. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Ability to commute/relocate: BTM Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Education: Higher Secondary(12th Pass) (Required) Experience: Banking: 1 year (Required) Financial services: 1 year (Required) Customer acquisition: 1 year (Required) Language: English, Kannada, Hindi (Required) Work Location: In person Speak with the employer +91 +91 90351 59141