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Capgemini
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FBS India Site Leader

FBS India Site Leader

Capgemini

10 - 14 years

0 Lacs

pune maharashtra

Posted:16 hours ago| Platform: Shine logo

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Skills Required

operations management stakeholder management operational excellence service delivery excellence financial performance management talent leadership development governance compliance industry expertise people management operations leadership strategy technology innovation global collaboration regulatory compliance

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be responsible for providing strategic leadership, overseeing operations management, ensuring service delivery excellence, managing financial and performance metrics, stakeholder management, talent development, governance, and compliance in your role at Capgemini. Key Responsibilities: - Develop and execute the vision and operational strategy for the India site in alignment with Farmers Operations and Business objectives - Optimize business functions including underwriting, claims processing, policy servicing, finance, analytics, and IT services - Implement best practices, process automation, and technology-driven solutions to enhance productivity and customer experience - Drive cost efficiencies, operational KPIs, and high-value delivery - Partner with FBS Head, business units, and technology teams to align offshore operations with Farmers priorities - Build, mentor, and retain a high-performing team while fostering a culture of high performance and continuous improvement - Ensure adherence to regulatory, risk, and compliance standards, maintaining strong controls and operational resilience Qualification Required: - Deep expertise in managing operations, leading large teams, and collaborating with global stakeholders - Strong background in general insurance, financial services, and understanding of underwriting, claims, policy administration, and digital transformation - 10+ years of experience in leadership roles with knowledge in global business services, operations, technology, and/or shared services - Understanding of key Farmers HR processes from talent acquisition to performance management for a great Employee Experience - Proven experience in setting up, scaling, and managing large teams (500+ FTEs) in a captive or offshore shared services model - Expertise in Lean, Six Sigma, automation, and process improvements for operational efficiency and customer experience enhancement - Exposure to digital transformation initiatives including cloud, AI, RPA, and advanced analytics in insurance or financial services setting - Ability to work across geographies, managing stakeholders in the US, India, and other global locations - Strong understanding of US insurance regulations, data security, and compliance frameworks for offshore operations Note: Benefits differ based on employee level. If you have any additional details about the company, please provide them for inclusion in the job description.,

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FBS India Site Leader