JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Café Operations Manager
Job Description
What this job involves:
Navigating through the grueling demands of dining operations
For many people in the food industry, a busy kitchen and a military unit operate similarly—both require rigor, discipline, and precision for success. So if you’re looking to grow your strength in the F&B area, this role may be perfect for you!
Food preparation methods, portion sizes and presentation to ensure that a dish is as it should be, or even better!
Adopting intelligence officer-like vetting skills will help you go a long way, as you can use these in reviewing and developing menus based on factors such as nutritional value, popularity, and cost.
Additionally, before the start of food service, you’ll need to sample the prepared food—it’s the best way to guarantee palatability and flavour conformity.
Taking a proactive stance, you’ll review our operations regularly to identify opportunities for improving service, safety, and overall performance. Likewise, you’ll determine which food offerings are popular among consumers.
Keeping tab of supply and equipment inventories and maintaining records on cafeteria operations also come with the role.
You’ll coordinate, as well, all equipment maintenance and repairs, waste removal and pest control activities. Carrying out hygiene audits both internally and through a third-party agency.
Ensuring proper documentation and keeping records (sanitation, food subsidy records, etc.) up to date and consistent with government standards are a must do
Below are the few key points must require
1.Responsible for all café operations food and Beverage services
2. Cafe vendor coordination
3. Cafe Associate duty allocations and create job description
4.Planning for BCP scenario
5.Maintaining all stocks and rising the required materials on time
6.Handling the guest complaints and responding in time
7. Preparing the required documents to the respective managers
8. Ability to Perform all critical business activities
9. Monthly KPI adhered
10. The RTO plans you will bring to life will not be possible without the help of vendors, so you’ll need to build positive relationships with them.
Particularly, you’ll be sitting down with hotel suppliers and negotiate with them for the most competitive deals. Before you make any decisions, you’ll need to make sure that you get everything you want and need.
Lastly, you’ll need your customers to be your eyes and ears. You’ll also ask them for their insights and feedback on how events can be improved.
Achieving Safety aspects
- Tracking the Food Safety feedbacks with Hygiene and food safety audit conducted for consistent in our safety protocols
- Monitoring the all the Food storage spaces with proper FIFO system
- Monitoring and action on the live cooking at the counters like
o Equipment condition,
o Fire safety precautions
o Dispense zone Employee fence violation
Maintaining the reports
- Consolidating the security dash board alerts with supporting documents (Mails and call log )
- Preparing call logs on daily basis and consolidating the report on monthly basis
- Preparing daily transactions report and sharing it to client on daily and weekly basis
- Sending incident report to client on hourly basis
- Maintaining lost and found report and sending mails to employees with closer
- Maintaining employees issue tracker on daily basis
- Maintaining Smart Q device and APP issue tracker
- Maintaining Equipment tracker report
- Maintaining food temperature thermal check report
- Food counters opening and closing reports
- Foreign particles panic alert report
- Vendor clearance report and sharing it to security team
Putting best practices in place
Teamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the KRA are being met.
Technical hands
- Knowledge and penchant for using technology tools in delivering day-to-day tasks
- Excellent Organization, Time Management & prioritizing skills
- Attention to detail
Good communicator
Do you have a fluent of spoken and written English language? Can you communicate your colleagues, clients, and vendors? If you said yes to these, bring your ambition and explore our world of possibility.
Added advantage will be knowing Kannada, and Hindi
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
