Facility Manager Technical

Job Description

To provide the leadership support to regional leads of various zones. Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests. Drive the account plan to deliver high quality results which exceed the client s expectations. Become a reference for best in class service delivery. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform. Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators Proactively solicits and responds to feedback and input from client Establishes and maintains effective relationships with customers and gains their trust and respect To be owner of P&L for the account and track the progress of P&L as per plan on monthly basis for all regions. To ensure conduct of Medallia survey twice in a year and discuss with the client on the outcome of the survey with the actions thereof Prepare the Account Plan for the account and ensure it is tracked closely. Conduct of reviews like Quarterly Business, Half yearly Business and Annual Business with the client leadership Conduct reviews with the client on KPI/Critical KPI/Savings initiative and account based innovation on a regular basis To discuss with the client the strategic outlook of managing the account basis. Responsible for tracking various HR related activities including having the succession plan for the account. These needs to be done after closing working with HRBP for the account. Strong Governance as per contract. For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress. Advances the firm s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion. Provides point in time coaching to elevate performance Performance objectives Meet or exceed best practice in provision of services through contracts Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks Effective management of the team Sound like you? To apply you need to be : Account Manager will have responsibility for the management of a wide range of issues, from contracts management to input on dayto- day operations. Effective Negotiator and client management Good Team Leader with a view to raise the bar every time