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Facility Manager

Facility Manager

JLL

5 - 7 years

0 Lacs

bengaluru karnataka india

Posted:20 hours ago| Platform: Foundit logo

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Skills Required

cafeteria services housekeeping services facility management

Work Mode

On-site

Job Type

Full Time

Job Description

Facility Manager -Soft

Job Title

Facility Manager -Soft

Business Unit

Integrated Facilities Management

Reporting Relationship

Direct Manager: Senior Facility ManagerMatrix Manager:

Position Goals

Facility Manager will be responsible for managing all aspects of the facility management service delivery system and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within Accenture alliance partner organizations and customer satisfaction.

Duties And Responsibilities

Be accessible for escalation of all FM related issues

Oversee the Helpdesk work process

Provide management advice to Helpdesk operators for escalated issues
Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift

Oversee the Mailroom process.

Provide management advice to Helpdesk operators for escalated issues

Oversee the Front Office function

Ensure visitors are promptly attended by the Front Office Executives (FOE)
Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep

Oversee the Housekeeping Services
Overall service delivery assessment of HK vendor.
Coordination meetings with vendor for resolution of service issues

Oversee Cafeteria Services

Ensure that the caterers are maintaining highest standards of hygiene in the services area
Ensure that the caterers are maintaining highest standards of hygiene in the services area
Overall coordination with all service providing vendors.

Employee Specifications

Graduate in any discipline5 7 years experience in facilities managementTertiary qualifications in hotel management / building management and/or business desirableProven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives

Key Performance Measures

Overall client satisfaction by achieving SLA targetsTimely resolution of helpdesk complaintsEffective team coordination of direct and vendor staff for efficient service delivery

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Facility Manager