Facility Executive, Soft Services

Job Description

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Key Skills for a Soft Services Facility Executive: 1. Communication Skills Clear verbal and written communication for coordinating with vendors, teams, and clients. Good interpersonal skills to manage staff and handle client interactions professionally. 2. Vendor Management Ability to coordinate and manage third-party service providers. Skill in contract negotiation and ensuring service-level agreements (SLAs) are met. 3. Leadership and Team Management Supervising cleaning crews, security personnel, and front office staff. Conflict resolution and staff motivation. 4. Customer Service Orientation Ensuring high standards of cleanliness, safety, and comfort. Promptly addressing complaints or service failures. 5. Time and Task Management Prioritizing tasks efficiently, especially in large or multi-site facilities. Ensuring timely completion of daily operations and scheduled maintenance. 6. Health & Safety Compliance Knowledge of workplace safety, sanitation standards, and compliance regulations. Conducting regular audits and ensuring training of staff. 7. Budgeting and Cost Control Monitoring and controlling operational budgets for soft services. Identifying areas for cost optimization. 8. Problem Solving and Decision-Making Handling daily operational issues effectively. Making quick decisions in emergencies or unexpected situations. 9. IT and Reporting Skills Familiarity with Facility Management Systems (CAFMs). Preparing reports, checklists, and documentation related to operations and compliance. 10. Attention to Detail Ensuring high standards in areas like cleanliness, security, and front office management. Spotting and correcting minor issues before they escalate. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.